Terms & Conditions

These terms set out the agreement between you and Mister X Casino when you open an account, deposit funds and play with us. Please go through them, along with the game rules, any offer terms and our privacy policy, before you use the site.

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Accepting these terms and how they change

By registering an account, making a deposit or playing any game on this site, you confirm that you accept these terms and that you are able to enter into a binding agreement with us. If you do not accept them, please do not use the site.

These terms apply alongside the other rules published on the site, each of which forms part of your agreement with us:

the rules and paytables shown in each game
the terms of any bonus or promotion you take part in
the payment methods, processing times and amounts shown in the cashier
our privacy policy and cookie information
our safer gambling information and the limits shown in your account

We may change these terms from time to time, for example to reflect changes in the law, in our licence conditions, in the games and payment methods we offer, or in the way the site works. Where a change is significant, we will tell you by e-mail or by a notice on the site before it takes effect, and continuing to use your account after that point means you accept the updated terms. If you would rather not accept a change, you may ask us to pay out your available balance and close your account, subject to the checks set out below.

Eligibility and your account with us

An account with us is personal to you. You may hold one account only, in your own name, and the details on it must be accurate and kept up to date.

Who can open an account

you must be 18 or over; gambling by anyone under 18 is not permitted and is a criminal offence
you must be resident in the United Kingdom and using the site from a place where online gambling is lawful
you must not be registered with a self-exclusion scheme that covers this site
you must not open or operate an account for anyone other than yourself
you must not be an employee, or a close relative of an employee, of the business that operates this site

We hold a gaming licence and we verify the accounts we open. If we find that an account holder is under 18, the account is closed, any winnings are void and deposits are returned.

One account per person

If we identify more than one account held by the same person or household, we may close the duplicates, void any bonuses taken on them and bring the balances together into a single account.

Keeping your login safe

keep your username, password and any security codes to yourself
do not let another person play on your account
tell us straight away, on live chat or at support@casino-misterx.co.uk, if you think someone else has your details
play carried out with your login is treated as yours until you let us know otherwise

Your account is for play only. It is not a bank account, it does not earn interest, and funds cannot be sent to another player's account.

Verification, deposits and withdrawals

We complete identity, age and address checks before your first withdrawal, and we may repeat them later. We may also ask where the money you are gambling with comes from, where we are required to do so or where the activity on your account makes it appropriate.

Checks we may carry out

What we check	What we may ask you for
Identity and age	A clear copy of a photo identity document in your own name
Address	A recent utility bill, bank statement or similar document showing your address
Payment method	Proof that the card, bank account or wallet used belongs to you
Source of funds	Documents showing where the money in your account came from, such as payslips or statements

While a check is outstanding we may limit deposits, withdrawals or play. If the documents we ask for are not sent to us, the account may stay restricted and we will return deposits where we are permitted to do so.

Deposits

The methods open to you, the minimum and maximum amounts and any charges are shown in the cashier before you confirm a payment. Money must come from a card or account in your own name.

Withdrawals

we pay funds back to the method you deposited with wherever that is possible; where it is not, we use another method in your own name
processing times are shown in the cashier and can be longer while checks are being completed
any outstanding wagering on a bonus must be finished before bonus funds and the winnings from them can be withdrawn
the withdrawal limits that apply to your account are shown in the cashier

Bonuses and promotional offers

Every offer we publish carries its own terms, which apply in addition to these. Where the two differ, the terms of the offer apply to that offer. Those terms commonly set out:

a wagering requirement to be met before bonus funds or winnings from them can be withdrawn
a maximum stake per spin or hand while wagering is still in progress
an expiry date, after which the bonus and any winnings from it are removed
which games count towards wagering, and the rate at which they count
a cap on the amount that can be turned into withdrawable cash
who is eligible, including one offer per person and per payment method

Offers are meant for ordinary play. Where we see low-risk or hedged staking used only to clear wagering, stakes placed from duplicate accounts, group play arranged to extract bonus value, or any attempt to mislead us, we may withdraw the offer, remove bonus funds and the winnings linked to them, and close the account.

Safer gambling tools and self-exclusion

Play on this site is for adults aged 18 or over, and it should stay something you can comfortably afford. The following tools are available to you:

deposit limits, which you can set in your account and which take effect immediately when you lower them
session reminders and a time-out, for a short break from play
self-exclusion, which closes your account for a minimum period and stops our marketing to you
GamStop, the scheme that lets you self-exclude from all participating online operators at once

Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline. If you would like help setting a limit or taking a break, our support team can arrange it with you.

Closing an account, complaints and liability

Closing or suspending an account

You can ask us to close your account at any time on live chat or at support@casino-misterx.co.uk, and we pay out any withdrawable balance once the checks above are complete. We may suspend or close an account where you breach these terms, where the details given to us are false, where we suspect fraud, collusion or money laundering, where the holder is under 18, or where we are required to do so. If an account stays inactive for a long period, we follow the dormant account process set out in your account and contact you first using the details we hold.

Complaints

If something has gone wrong, write to us at support@casino-misterx.co.uk with your account name and what happened, or raise it on live chat. We acknowledge complaints, look into them and reply within a reasonable time, keeping you posted if we need longer. If we cannot settle the matter between us, you may take it free of charge to the independent dispute resolution service that handles complaints for this site; our support team will give you the details and confirm our final answer in writing.

Liability and the law that applies

we run the site with reasonable care and skill, but we cannot promise that it will always be available or free of interruption
we are not responsible for faults in your own device, software or connection, or for losses caused by events outside our reasonable control
where a game, a price or a balance is affected by an obvious error or a malfunction, the affected bets are void and we may correct the balance
we do not exclude any liability that cannot be excluded by law, and nothing here affects your rights as a consumer

These terms, and any dispute arising out of them, are governed by the laws of England and Wales.