Cookies Policy

What cookies are and why we use them

Cookies are small text files placed on your device when you visit a website. They let the site recognise your browser on later pages or later visits, so information such as your language, your session or your signed-in state does not have to be collected again. Pixels, local storage and app software kits work in much the same way, and where this policy says cookies it means all of them.

We use cookies for a limited set of purposes:

• keeping you signed in and keeping your session secure as you move between the lobby, your account and the cashier
• remembering settings you have chosen, such as display preferences, sound and language
• checking that pages load correctly, measuring speed and finding errors so that we can fix them
• supporting age and identity verification, fraud prevention and the account controls we are required to apply
• measuring how visitors reach the site and, where you have agreed to it, measuring advertising shown elsewhere

Some cookies are set by us. Others are set by the service providers we work with for hosting, payments, analytics, live chat and advertising measurement. Those providers may use the data collected through our site only for the purposes we have agreed with them.

The types of cookies we use

We group cookies into four categories. The cookie notice on the site uses the same grouping, so the choice you make there maps directly to what is described below.

Strictly necessary

These cookies are needed for the site to work and for your account with us to stay secure. They support signing in and signing out, holding your session while you move between pages, spreading traffic across our servers, and remembering the choice you have made in the cookie notice. They also help us prevent fraud and keep safer gambling settings such as deposit limits, time-outs and self-exclusion applied to your account. Because the service cannot be provided without them, they do not require consent and cannot be turned off in the cookie notice.

Performance and analytics

These cookies tell us how the site is used: which pages are opened, how long they take to load, where visitors stop and which errors appear. We use the results in aggregate to fix faults and simplify navigation. Analytics cookies are not used to form a judgement about your individual play.

Functionality

These cookies remember choices so that you do not have to make them again, such as your preferred language, the layout of the lobby, whether sound is on, and details already entered in a form. They also support features such as live chat, so a conversation can continue if you open another page.

Marketing

These cookies record which advertisement or partner link brought you to the site and whether it led to a registration, which allows us to pay partners correctly and avoid repeating the same message to you. Where advertising networks are involved, they may link interests to your browser rather than to your name. Marketing cookies are set only if you agree to them, and you can withdraw that agreement at any time.

How to manage your cookie choices

You can change your mind at any time, and you do not need to contact us to do so.

In the cookie notice on the site

1. Open the cookie settings from the notice shown on your first visit, or from the cookie settings control in the site footer.
2. Turn each optional category on or off. Strictly necessary cookies stay on.
3. Save your choice. It is stored in a cookie, so the notice does not need to ask again on that browser.
4. Repeat the steps on any other device or browser you use, and after clearing your cookies, because the choice is stored locally.

In your browser or device settings

Every current browser lets you block cookies, delete cookies already stored, refuse third-party cookies, and open a private window that discards cookies when you close it. The controls sit in the privacy or security part of the browser settings menu, and the browser's own help pages explain where to find them on your version. Mobile operating systems offer a separate setting that limits advertising identifiers in apps. If you share a device, clearing cookies there affects everyone who uses it.

What happens if you block cookies

Optional cookies can be refused without losing access to the site. Blocking strictly necessary cookies in your browser is different, because the site depends on them to function at all. In that case:

• you may be unable to sign in, or you may be signed out when moving between pages
• the cashier may not complete a deposit or withdrawal, as payment steps rely on a secure session
• games may fail to load, or may lose a session when the page is refreshed
• settings such as language, layout and sound will reset on every visit
• the cookie notice will appear each time, because your choice cannot be stored
• live chat may not keep the thread of a conversation

Refusing analytics or marketing cookies has no effect on your account, your balance, the games available to you or the terms that apply to you. It does not change your rights, and your account will not be treated differently because of the choice you make.

Updates to this policy and how to contact us

We keep this policy current as the services, providers and technologies we use change. The version on this page is the one that applies, and the date it last changed is shown with it. Where a change affects a choice you have already made, the cookie notice will ask you again.

If you want to know more about how we use cookies, how long a particular cookie stays on your device, or how to exercise your data protection rights, contact our support team by e-mail at support@casino-misterx.co.uk or through the live chat on the site. Please tell us which device and browser you are using when you ask about a cookie problem, as the answer usually depends on both.

Cookies also support the account tools we offer, including deposit limits, time-out periods and self-exclusion, which you can set from your account at any time. We hold a gaming licence and verify accounts before play and withdrawals, and some of the cookies described above form part of those checks. Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop allows you to exclude yourself from licensed online gambling sites in Great Britain.