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Contact Us

This page explains how to reach our support team and what to include in your message so we can settle it in one reply.

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How to reach us

Our live chat is open 24/7 and can be started from any page on the site.

You can also e-mail support@casino-misterx.co.uk. We answer messages in the order they arrive and reply to the address registered on your account, so please write from that address where you can.

What to have ready when you write

To help us check your account quickly, include the following where it applies:

  • Your username, or the e-mail address registered on your account.
  • The game, bonus or transaction involved, with the reference shown in the cashier.
  • The date and approximate time, with your time zone.
  • A short description of what happened, and a screenshot if you have one.

Please do not send your password or full card details; we never need them.

Questions we help with

Most messages we handle fall into these areas:

  • Account and verification - registration, changing your details and identity documents.
  • Deposits and withdrawals - payment methods, pending payments and the limits shown in your account.
  • Bonuses - how an offer works and how wagering is counted.
  • Technical issues - a game that will not load, or a round that did not finish.

Complaints

If you are not satisfied with an answer, write to support@casino-misterx.co.uk with Complaint in the subject line.

We acknowledge each complaint, look into it against the records held on your account, and reply once the checks are complete. If you remain unhappy with the outcome, we will explain how the matter can be taken further.