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About Us - Mister X Casino

This page explains who we are, how we run Mister X Casino and what you can expect from us as a player in the United Kingdom. It also covers the checks and safer gambling tools that sit behind your account.

Games to try

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Who we are

Mister X Casino is an online casino for players in the United Kingdom. We bring together slots, live dealer tables and jackpot games from established studios in a single account, playable in desktop and mobile browsers without separate software.

We run the site as a licensed gaming business and verify every account before a withdrawal is paid. Games are supplied by third-party studios and run on their own tested random number generators, so results are not set or adjusted by us.

What we stand for

These commitments shape how we run the site from day to day.

  • Fair play. Game rules, return-to-player information and stake limits are shown in each game before you place a bet.
  • Fast payouts. Withdrawals are processed once your account is verified, using the methods and timescales set out in the cashier.
  • Clear terms. Bonus conditions, wagering requirements and any restrictions are written out in full in our terms and promotion rules.
  • Safer gambling. The tools are built into your account rather than hidden behind a support request.

Safer gambling and 18+ only

Gambling with us is for adults only. You must be 18 or over to open an account or place a stake, and we check age and identity as part of registration.

From your account you can set deposit limits, take a time-out or self-exclude for a longer period. The limits shown in your account apply as soon as they take effect, and we do not lift them early on request.

Free, confidential help is available from GambleAware, GamCare and the National Gambling Helpline. If you want to block yourself from licensed online gambling sites in Great Britain, you can register with GamStop.

How we look after players

Account verification

We ask for proof of identity, address and ownership of your payment method before a withdrawal is paid. Documents are handled by our verification team and stored securely.

Secure payments

Deposits and withdrawals use encrypted connections and the payment providers listed in the cashier. We do not keep full card details on the site.

Support around the clock

Our support team is available at any hour by e-mail at support@casino-misterx.co.uk and on the live chat on the site. Complaints are logged, looked into and answered in writing, and we explain the next step if you are not satisfied with our answer.