Bonus Terms and Conditions

How these bonus terms apply to your account

These Bonus Terms and Conditions set out how every bonus, free spin, cashback offer, prize draw and tournament at Mister X Casino works. They apply to your account with us from the moment you opt in to a promotion, and they remain in force until the bonus has been wagered, withdrawn, expired or removed from your balance.

Each promotion also carries its own terms, shown on the page or in the message where the offer is presented. Those terms will tell you the qualifying amount, the games the offer can be used on and the time you have to use it. Where the terms of an individual offer differ from this page, the individual offer takes priority, followed by this page, followed by our general Terms and Conditions.

To take part in any promotion with us, the following must be true:

• You are 18 or over, registered in your own name, and playing from a location where we accept play.
• Your account is in good standing, with no open restrictions and no outstanding verification requests from us.
• You have not already claimed the same offer, and no one else at your address, on your device or on your internet connection has claimed it, unless the offer says otherwise.
• The promotion is used personally by you. Offers cannot be transferred, sold, pooled or assigned to another player.
• We hold a gaming licence for the market we serve, and we verify the identity and age of every account before a withdrawal is paid.

Claiming a promotion and qualifying for it

Opting in

Some promotions are credited automatically once the conditions are met. Others need you to opt in, enter a code, or accept the offer before you deposit or place a bet. The offer itself will say which applies.

1. Sign in and open the promotions area of your account.
2. Read the terms of the offer in full, including the qualifying amount, the eligible games and the expiry period.
3. Opt in, or enter the code shown with the offer, before you deposit or place the qualifying bet.
4. Check that the bonus has been added. Bonus funds are held separately from your cash balance and are shown as such in your account.

If you deposit or start playing before opting in, we may not be able to add the bonus afterwards. If something does not look right, contact us before you continue. Once a balance has been played through, it is not always possible to reinstate an offer.

Qualifying deposits and payment methods

Where an offer requires a deposit, the minimum qualifying amount is the one shown in the cashier at the time you claim. Deposits below that amount will not trigger the bonus, and we cannot top up a deposit after it has been made.

Some payment methods are excluded from promotions. The methods that qualify are listed with the offer and in the cashier. All deposits must be made from a payment instrument held in your own name, and withdrawals are returned to the same method wherever your provider allows it.

Free spins and similar rewards are credited at the stake and on the games stated in the offer. The stake on a free spin cannot be changed, and any value left unused when the offer expires is removed.

Wagering requirements and how we count them

Most bonuses carry a wagering requirement: an amount you need to stake before bonus funds, or winnings from them, become cash you can withdraw. The requirement, the games it applies to and the time you have to meet it are all stated in the terms of the offer.

Wagering is counted on settled bets only. Bets that are cancelled, voided, refunded or placed in error do not count, and neither do bets settled after an offer has expired. Where a game allows a bet to be hedged so that most outcomes are covered, those stakes may be excluded from wagering.

If you place a bet above the maximum stake while wagering is open, we may remove the bonus and any winnings derived from it. Please double-check the stake limit before you play, as it often differs from the limits set on the game itself.

Bonus funds, withdrawals and expiry

Your cash balance is used first unless the offer states otherwise, and bonus funds are drawn on once your own funds are spent. You can see which part of your balance is cash and which is bonus at any time in your account.

Requesting a withdrawal while a wagering requirement is open will usually forfeit the bonus and any winnings that came from it. Your own unspent cash remains yours and is paid out in the normal way. If you are unsure what a withdrawal would cost you, ask us first through live chat or by e-mail.

Bonuses expire. Unclaimed offers lapse at the end of the period stated, and claimed bonuses that have not met their wagering requirement in time are removed along with any winnings still tied to them. Expired offers cannot be reinstated or exchanged.

Before a withdrawal is paid, we carry out identity, age and payment checks. These checks are a condition of our licence and apply whether or not a bonus was involved. Where an offer sets a maximum conversion, any amount above the cap is removed when the bonus converts to cash.

Fair play and misuse of promotions

Promotions are there to add to normal play. Where we see activity designed only to extract bonus value, we may remove the bonus and its winnings, close the promotion for the account, or restrict the account from future offers. Examples include:

• Opening or using more than one account, or acting together with other accounts to claim the same offer repeatedly.
• Giving details that are not accurate, complete or your own at registration or during verification.
• Depositing to claim a bonus and withdrawing shortly afterwards without reasonable play.
• Using betting patterns that cover most or all outcomes of a game, or that are clearly aimed at meeting wagering with minimal risk.
• Stakes above the maximum allowed while a wagering requirement is open.
• Using software, scripts or automated tools to place bets, or taking advantage of a technical fault in a game or in our systems.

Where we need to look into an account, we may hold the balance while we do so, and we will tell you what we need from you. Decisions are taken on the evidence available to us and we will explain the outcome. If you disagree with it, you can raise a complaint through our complaints procedure, and we will look into it.

If a bonus is credited to your account in error, we may remove it and adjust any winnings that resulted. Where a game is settled incorrectly because of an obvious error or malfunction, the affected bets are void.

Changes to these terms, safer gambling and contacting us

We may update these Bonus Terms and Conditions to reflect changes to our promotions, our systems or our regulatory obligations. The version on this page is the one that applies. Where a change materially affects a bonus you already hold, we will tell you before it takes effect.

Promotions are for players aged 18 and over and are meant to be enjoyed within limits you set yourself. Your account includes deposit limits, loss and stake limits, session reminders, time-outs and self-exclusion, and the current settings are shown in the responsible gambling area of your account. If you take a time-out or self-exclude, you will stop receiving promotional messages from us for that period, and offers already held will not be available to play.

Free, independent support is available from GambleAware, GamCare and the National Gambling Helpline. GamStop lets you self-exclude from all online gambling sites licensed in Great Britain with a single registration.

If anything on this page is unclear, or you want to check how an offer applies to your account, contact us on live chat or e-mail support@casino-misterx.co.uk. Please include your account details and the name of the promotion so we can look at the right offer.