Privacy Policy

What personal information we collect

We collect only what we need to run your account, keep it secure and meet the duties that come with holding a gaming licence. Most of it comes directly from you when you register, deposit or contact us; some is generated automatically as you use the site.

Account and contact details

• Your name, date of birth, residential address, e-mail address and mobile number.
• The username, password and security details you set, and the marketing preferences you choose.
• Records of your contact with us, including live chat transcripts and e-mails sent to support@casino-misterx.co.uk.

Identity and verification documents

To confirm your age and identity we ask for documents such as photo identification, proof of address and, where needed, proof of the source of your funds. We also hold a record of each check we carry out, its result and the date it was completed.

Transactions and gameplay

• Deposits, withdrawals, the payment method used and the masked account reference shown in the cashier.
• Bets placed, games opened, bonuses claimed and the balance movements on your account.
• The safer gambling tools you set, such as deposit limits, time-outs and self-exclusion requests.

Device and usage data

When you visit, we record your IP address, the approximate location it suggests, your device type, operating system, browser and the pages you open. This helps us keep the site working, spot unusual logins and block attempts to open duplicate accounts.

Why we use your information and the legal bases for it

UK data protection law requires a lawful reason for every use of your personal data. The table sets out, in plain words, what we do and the basis we rely on.

Where we rely on legitimate interests, we weigh them against your own interests and stop or change the activity if yours should come first. Where we rely on consent, you can withdraw it at any time without affecting your ability to play.

Who we share your information with

We do not sell your personal data. We share it only where it is needed for the purposes above, and only with recipients bound to keep it confidential and use it for those purposes alone.

• Payment and banking providers, so deposits and withdrawals can be processed through the methods shown in the cashier.
• Identity-verification and fraud-prevention partners, who confirm the details you give us against their own records and flag patterns linked to fraud or multiple accounts.
• Game and software suppliers, who need limited account references to run the games you open and to settle disputed rounds.
• Technology providers such as hosting, data storage, e-mail delivery and live chat services acting on our instructions.
• Regulators, law enforcement, courts and auditors, where the law requires disclosure or we must answer a lawful request.
• Self-exclusion schemes, including GamStop, where you register with them or ask us to apply an exclusion.
• Professional advisers, where they need the information to give us legal, accounting or compliance advice.

Some providers are based outside the United Kingdom. Where that is the case, we transfer data only under the safeguards UK law allows, such as approved contractual terms, so the protection travels with the data.

How long we keep your information

We keep your personal data for as long as your account is open and in use. After an account is closed, we keep what we must for the period set by anti-money-laundering, tax, licensing and consumer protection rules, and for as long as a claim or dispute could still be brought. We do not quote a fixed number of years, because the period depends on which rule applies to the record.

• Verification documents and the record of the checks on them are held for the period required of licensed operators.
• Transaction and gameplay records are kept to meet financial, tax and audit duties.
• Marketing preferences, including an opt-out, are kept so that we continue to honour your choice.
• Self-exclusion and time-out records are kept so the tool cannot be lifted before it expires.

Once a retention period ends, we delete the data or anonymise it so it can no longer be linked to you.

Your rights and how to use them

Under UK data protection law you hold the rights below. Some are qualified, which means we may be unable to act on a request where another legal duty applies to the same record.

1. Access - ask for a copy of the personal data we hold about you and how we use it.
2. Correction - have inaccurate or incomplete details put right.
3. Erasure - ask us to delete data we no longer have a reason to hold.
4. Restriction and objection - ask us to pause a use, or object to processing based on our legitimate interests.
5. Portability - receive the data you gave us in a commonly used electronic format.
6. Withdrawing consent - stop marketing messages at any time.

To use any of these rights, write to support@casino-misterx.co.uk from the address registered to your account, or ask on live chat and our team will pass the request on. We may need to confirm who you are first. We answer within the time limit set by law and tell you if a complex request will take longer.

If you are unhappy with how we have handled your data or your request, tell us so we can look into it. You can also complain to the Information Commissioner's Office, the UK authority for data protection, and nothing here affects that right.

Cookies, changes to this policy and contact

We use cookies and similar technologies to keep you signed in, remember your settings, measure how the site is used and, where you allow it, show offers that fit how you play. You can accept or refuse the optional ones when you first visit and change your choice later in the cookie settings; those needed to run the site and keep it secure cannot be switched off. What each type does is set out in our Cookie Policy.

We may update this policy, for example when the law changes or we begin working with a new provider. The version on this page is the one that applies, and we tell you about material changes by e-mail or a notice on the site before they take effect.